Secure Covid-19 Customer Journey - carrying out (large) events safely by testing all attendees against COVID-19 prior to check-in to enable full capacity crowded events again

keyper GmbH is committed to lowering the no-show-rate (unused seats) at live events. In the recent past this was a problem between 7-15%. With Covid-19, the no-show-rate is almost 100% (ghost games) or there is no show at all. The company is convinced, that testing all people before attending an event is the only way to bring visitors safely back to events.

• Online ticket purchase : buy the event ticket online, which includes a Covid-19 test (Antigen Fast Test)
• Ticket transfer (optional): customers can forward tickets to friends, if more than one ticket was bought
• Personalization/identification : Add your name and email address and have your ID ready
• Test execution
• Get result digitally : 15 minutes after testing the results are transmitted via email. If the antigen test comes back negative the event ticket will be activated, and access to the event location and a certificate issued by a doctor is granted. Otherwise, if your test result is positive, no access the event location is granted. Furthermore, a second test (PCR) will be carried out with results available within three hours. This method ensures that the first result is correct. Forwarding a ticket to a friend is possible.
• Access control/ticket validation

The main novelty of this solution is the possibility of being able to carry out the complete test sequence from the request to the communication of the results digitally while preserving privacy and data protection before the event.

• no more ghost games: events can welcome fans again
• only covid-19 negative people will get access to the event
• personalised tickets: identification of visitors, sponsors and VIP as well as accreditation
• immediate contact tracing if there is a positive test result
• GDPR compliant
• fast implementation, as it can be integrated in existing infrastructure

keyper GmbH already tested their solution with smaller Austrian football clubs on site and immediately before admission. The Covid-19 antibody test took place on a voluntary basis. About 75% of visitors agreed to be tested. About 10% of them already built Covid-19 antibodies. Test results were available after 15 minutes and were automatically, anonymously, and securely sent to the visitor. The clubs were able to generate 30% more revenue, especially through food and beverage compared to test games in previous years. Antigen- and/or combined tests (which combines antigen fast tests and PCR tests for safety measures) will be available for organisers from September 2020.

Helping event organizers is one use case. keyper GmbH also wants to help companies, private individuals, and all sorts of organization to ease the distribution and logistics of Covid-19 tests. For example, companies testing their employees to ensure a safe workplace or private individuals to find out if they currently infected by Covid-19 and are potential risks for their family. – Ensuring high safety standard with less restrictions.

The involvement of local partners - organisations, doctors, and applicable regional regulations is not only possible, but also expressly seen as a part of a holistic solution. Specifically, ticketing and access control systems, ID verification systems, etc. can be put together and adapted using the modular principle. The company can operate with several vendors of (certified) COVID-19 tests and is looking for doctors, who want to use our platform as well as organizers.